Privacy Policy and
Terms & Conditions
On this page you’ll find how SNA collects, uses and protects your personal information, the terms that apply when you join SNA or take part in our activities, and our Course Registration & Payment Policy for booking our CPR and First Aid courses.
SNA Privacy Policy
The Swiss Nanny Association (SNA) respects your privacy and handles personal information with care.
What information we collect
When you join SNA, register for an event, complete a form, or contact us, we may collect information such as your name, email address, phone number, address, membership details and any information you choose to provide.
Why we use your information
We use this information to:
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manage memberships and payments
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process event registrations
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communicate essential membership and event information
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respond to enquiries
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improve SNA services and activities
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send updates where you have chosen to receive them
How we store and protect information
We store information using secure systems and limit access to authorised SNA team members who need it for association activities.
Sharing information
SNA does not sell or rent personal information. We only share information where necessary to provide a service, process payment, comply with legal obligations, or where you have given permission.
Your choices
You can ask to access, correct or update your personal information. You can also unsubscribe from marketing emails at any time using the unsubscribe link in our emails.
Contact
For questions about your personal information or this policy, please contact us at info@swissnanny.org
Last updated: June 2026
SNA Terms & Conditions
By joining SNA, registering for an event or using our services, you agree to the following terms.
Membership
SNA membership is personal and may not be transferred to another person. Members are responsible for providing accurate and up-to-date information.
Payments
Membership fees, event fees and course fees must be paid as stated at registration or checkout. Where instalment payments are offered, the participant remains responsible for completing all agreed payments.
Events and courses
Registration is required for SNA events and courses. Places may be limited and are confirmed based on the payment or registration information provided for that event.
Cancellations and refunds
Unless stated otherwise for a specific event or course, payments are non-refundable. If SNA cancels an event or course, participants will be offered a transfer to a future activity or a full refund where applicable.
Member conduct
SNA aims to provide a respectful, inclusive and professional community. We may refuse or withdraw participation where behaviour is harmful, unsafe, discriminatory or seriously disruptive.
Changes and contact
SNA may update its membership benefits, events, services or these Terms & Conditions when needed. For questions, please contact us at info@swissnanny.org.
Last updated: June 2026
Course Registration & Payment Policy
‼️ Pre-registering is free and without commitment. It simply lets us know you’re interested.
Once you register and book your place, the conditions below apply, so please read them carefully. ‼️
Your registration is a commitment
Payment and reminders
Cancellation and non-attendance
The Swiss Nanny Association (SNA) is a non-profit organisation run largely by volunteers, with a small budget.
We work hard to offer affordable, high-quality training for nannies and childcare professionals in Switzerland.
Every course requires preparation, coordination and financial commitments. We reserve places, book trainers and organise everything needed to make the training possible.
When you register for a course, you make a commitment to attend and pay.
Your registration is not simply an expression of interest. It reserves a place that could otherwise be offered to someone else.
Having difficulties paying?
Please respect our volunteers and our community
We understand that unexpected situations happen.
If you are experiencing financial difficulties or need more time to pay, please contact us before your payment deadline. We will do our best to find a reasonable solution.
Every unpaid registration means additional administrative work for our volunteers and can create financial losses for SNA.
We would much rather spend our time supporting nannies, organising training and building our community than chasing unpaid invoices.
When you register, please honour your commitment. Your cooperation helps us keep training affordable and available to everyone.
Thank you for supporting SNA and respecting the work behind every course.
Payment must be made by the deadline stated on your invoice or booking confirmation.
If payment is not received:
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First reminder: We will send you a friendly payment reminder.
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Second reminder: If payment remains outstanding, we will contact you again and request payment within 3 days.
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Final notice: A final payment notice will be issued, including a CHF 25 administration fee where contractually agreed and legally enforceable.
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Debt collection (poursuite / Betreibung): If payment is still not received, SNA may initiate formal debt collection proceedings in Switzerland. The debtor may also be responsible for legally recoverable enforcement costs and other applicable charges.
Formal debt collection can result in significant additional costs. Depending on the circumstances, the total financial consequences may reach CHF 200 or more.
If you cannot attend, please inform us as soon as possible.
Not attending a course, ignoring payment reminders or failing to respond to our messages does not automatically cancel your registration or remove any payment obligation under the booking conditions.
Any cancellation or refund will be handled according to the conditions accepted at registration and applicable law.